QUESTION:

Why will Outlook Express not allow me to download certain attachments and why is the security option "greyed" out?

POSSIBLE SOLUTION(S):

You are unable to receive attachments because the Outlook Express setting "Do not allow attachments to be opened or saved that could potentially be a virus" is checked and greyed out.

Tellurian has created the following procedure to address this problem:

1. Make sure that no programs are currently running, including Outlook Express

2. Click Start, then Run

3. In the Run dialog box, type "regedit" into the "Open:" field without quotes and click "OK"

4. Once REGEDIT is open, click the plus (+) symbol by HKEY_LOCAL_MACHINE

5. Click the plus (+) symbol by SOFTWARE

6. Click the plus (+) symbol by Microsoft

7. Click on "Outlook Express" once to highlight it

8. In the right hand pane, double-click "BlockExeAttachments"

9. For "Value Data" enter 0 and then click "OK"

10. Exit REGEDIT and restart your machine

11. After your machine restarts, open Outlook Express and go to Tools > Options and then to the Security tab. The option "Do not allow attachments to be opened or saved that could potentially be a virus" can be checked or unchecked it based on your preference.

Did This Solve Your Problem?

Click here to return to the Frequently Asked Questions (FAQs) index page.